We were advised by Smart Bro to go for two of their smart Bro share it systems for an internet cafe :-

The only people smiling on this product are actors and sales reps. It shouldn’t say up to 2mbps but “Nowhere near 2mbps”. Ok speed is poor inconsistent and unreliable but that is only part of the problem. The way the system operates by what seems like a “shared IP” address creates problems I have never seen before. Firstly you cant open a new hotmail account for example as “you have already reached your daily limit” which actually means the thousands of other customers have reached the limit for you. Then there is the Ping problem. I visited a site for Counterstrike to test this and it came up with a ping of 1000 maybe some of you out there who are on dial up can confirm its lower on dial up?

Advantages of the product is you can “share it” but if you take a smart bro canopy system you can “share it” by simply adding a router. The problem with my dilemma is that the internet cafe was based on INTERNET connection and due to Smart Bro not holding up their end of the bargain is it time to visit a lawyer for selling a system that does not reach its customers needs and requirements?

One thing is for sure I’m not being locked into an 18 month contract that is already breached by Smart Bro. Worth a visit to here if your already stuck with this service.

One thing I do have on my side is spare time and if they get awkward I will be standing outside their sales offices giving away free T-Shirts with don’t buy Smart bro -  Share it but with a slightly modded version of the advert with the logo don’t buy Smart Bro Share it.

I rarely get annoyed with things but I was relying on this service as we currently don’t have DSL available on the telephone lines in the area unless I move to the main road which isn’t something I am planning to do in the near future.

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